Scam Advisory

Beware of impersonation scams

You receive a call from:

  1. A police officer saying you are part of an investigation – they might even accuse you of being involved in criminal activities.
  2. A bank officer saying your bank account or credit card has been compromised; or
  3. A government official (e.g. LTA, IRAS, MAS, MDDI) saying you have not paid your bill/fine or that your mobile number has been misused for scams.

The caller is even able to cite your full name and NRIC number. Sounds real?

Stop! Do not believe the caller just because he/she knows your personal information, e.g. your name or NRIC number. It may be a scam!

Call the 24/7 ScamShield Helpline at 1799 to check if you are unsure if something is a scam.

Government officials will NEVER do these things over a phone call:

  1. Ask you to transfer money;
  2. Ask you to disclose banking details;
  3. Ask you to install mobile apps from unofficial app stores;
  4. Transfer your call directly to Police, except when you call 995 for life threatening-emergencies.

If you receive an SMS from the government, make sure it is sent from the gov.sg SMS Sender ID*.

*Exceptions apply for National Service call-ups and emergency services. Read more about the exceptions.

Want to protect yourself against such scams? Here’s how:

  1. Add the ScamShield app to block scam calls and filter scam SMSes
  2. Add Money Lock to further secure a portion of your savings against scams
  3. Call the 24/7 ScamShield Helpline at 1799 to check if you are unsure if something is a scam.
  4. Never disclose your banking or credit card details to anyone.
  5. Change any passwords you have that contain your NRIC number immediately.

For more information on how to protect yourself against scams, please visit www.scamshield.gov.sg.